THE NEW NORMAL
IN CARING FOR YOU
Safety and sustainability are at the core of who we are. We’ve been in business for 30 years and as we prepare to reopen we’ll be taking every possible precaution to keep our clients and staff safe. In preparation for reopening, we’ve implemented many new safety and sanitation initiatives; here we hope to inform you of the most important.
Below we’re sharing a Q&A to help make the transition back into Avalon as smooth as possible.
Q: When will your salons and spas reopen?
Our first day back is scheduled to be Tuesday, May 12th at both West Village and The Shops at Legacy. If you have an underlying health condition, we ask that you wait to return to the salon until May 14th per state guidelines. In addition, if you have been ill or around someone who has been ill, please wait 14 days to reschedule your appointment.
Q: How do I make an appointment or update my existing appointment?
Our online booking system is open, with appointments opening up on May 12th (our books are closed prior to that date).
For new appointments: We recommend making a reservation online at https://avalon-salon.com/ or on the Pocket Salon App (downloadable in the App Store). Going forward we ask our guests to download the Pocket Salon app, as we will rely on this app to limit one-on-one interaction. This app allows you to reserve appointments, check-in upon arrival to the salon and spa, purchase retail before your departure, and self-checkout, as well.
For existing appointments: Some appointments will need to be rescheduled based on staff availability. Due to our service provider’s schedules shifting, your appointment may not stand as it was previously scheduled. In that case, we will re-book you based on the new staffing schedules. Our call center will be working hard to accommodate. We ask for your patience as we begin to return calls and reschedule appointments.
Q: What can I expect when I visit Avalon for my future appointments?
Limit one-on-one interaction: Our greetings and goodbyes will be touchless—we will not be shaking hands or hugging at this time. Upon arrival, we invite you to check-in using the Pocket Salon app or with a team member and then be guided to wash your hands before service will begin. Using our booking software we’ll keep a credit card on file and allow you to purchase products and checkout with limited interaction. When you reserve an appointment with us we’ll walk you through our new process.
Temperature checks: All guests and staff are required to have a temperate check before entering the salon. If you have a temperature of 99.5 or more, you will not be permitted in the salon.
Social Distancing: We are splitting our service providers into shifts, thereby reducing the number of people in the building by a minimum of 50%. Service providers will be working at every other station, leaving an empty station to keep a safe distance.
Masks: All of our staff will be required to wear masks. We require that you wear a mask to your appointment, and we ask that you wear one that secures behind the ears.
Limited Items and Guests: We ask that you arrive for your appointment at the time of your appointment and no earlier. Please limit any belongings that you bring with you to perhaps your phone and forms of payment (rather than your handbag). Please do not bring any extra guests with you and please do not bring children to your appointment at this time. No pets will be allowed in the salon at this time.
Q: What personal protection protocols and safety measures are you taking?
We’re implementing personal protection protocols including masks, gloves, and new, freshly-laundered capes for every service.
We’re implementing safety and sanitization measures including the following:
- New hours of operation and schedules designed to adhere to social distancing requirements.
- Reduced occupancy; the number of clients and staff in our locations will be 50% of the current capacity.
- Operation by appointment only; only guests with a pre-reserved appointment will be invited in.
- All tools, stations, chairs, seating areas, and doors will be sanitized between each guest. The salons will be cleaned and disinfected each day.
- Linens: Every guest will receive fresh linens. Color and haircut clients will be given a clean smock or cape to wear over their clothing, and spa linens will be changed after each spa client.
- Elimination of beverage service.
We ask for your patience and understanding during this time as we are working quickly and very diligently to be both accommodating and conscientious to your needs. We are incorporating extensive new and improved sanitation practices into every aspect of our operation, including the requirement that all of our service providers complete an updated sanitation course.
Thank you so very much for your kindness and support during this difficult time in history. We look forward to seeing you in the salon soon!
-Your Friends at Avalon Salons