Policies
CARD ON FILE
A valid credit card is required on file to reserve your appointment. Your card will not be charged at the time of booking; however, it may be charged in accordance with our cancellation and no-show policy.
A 3% processing fee applies to payments made by credit card. This fee is used solely to offset credit card processing costs and is a direct pass through charge. The fee can be avoided by paying with a debit card at checkout.
CANCEL / NO-SHOW POLICY
Your appointment time is reserved exclusively for you. Because our service providers are compensated for the services they perform, late cancellations and missed appointments directly affect their income and prevent us from offering that time to another guest.
We kindly require at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations or changes made with less than 24 hours’ notice will incur a 50% charge of the scheduled service total. No-shows will be charged 100% of the scheduled service total.
Applicable cancellation and no-show fees will be charged to the card on file.
SERVICE CHARGE
Since 2019, a $5 service charge has been applied to each guest ticket to help cover operational costs. This is a one-time charge per visit, regardless of the number of services received.
GIFT CARDS
Gift cards are non-refundable and cannot be redeemed for cash. Gift cards may not be purchased and redeemed on the same day and cannot be used to purchase service series or packages. Additional restrictions may apply.
STARTING PRICES
A “+” symbol following a price indicates that the service has a starting price. Pricing may vary based on the service provider’s education and experience, as well as the time and products required to achieve your desired result. Final pricing will be confirmed during your consultation.
PRODUCTS
Unused products may be exchanged only. For health and safety reasons, we are unable to accept products that have been opened or used. Defective products will be reviewed on an individual basis.
INCLEMENT WEATHER
The safety of our guests and team is important to us. During inclement weather, Avalon Salon and Spa will determine whether to open, close, or operate on a modified schedule.
If your appointment is affected, we will make every effort to contact you as soon as possible. Appointments canceled by Avalon due to weather will not incur a cancellation fee, and our team will assist you with rescheduling.
